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Software Crafts Podcast


Aug 31, 2021

In this episode, we host Andrea Goulet, and she brings her own heuristic: “Empathy system architecture”. She has been doing research about empathy within the software industry, and the results are amazing. We discuss the implications of empathy both at the individual level, as well as, group level. Last but not the least, we discuss one of her passions, legacy systems and the hidden communication artifacts with it!

Andrea recommends:

  • Practical Empathy, For Collaboration and Creativity in Your Work by Indi Young   
  • The War For Kindness, Building Empathy In A Fractured World by Jamil Zaki
  • Living Documentation: Continuous Knowledge Sharing by Design by Cyrille Martraire


Andrea Goulet (@andreagoulet) is a sought-after keynote speaker for conferences around the world, empowering audiences to deepen their technical skills for understanding and communicating with others. She is best known for her work defining Empathy-Driven Development, a framework that helps software engineers anchor their decisions and deliverables on the perspectives of the people who will be impacted by what they create. Andrea is a co-founder of Corgibytes, a software consultancy that helps organizations pay down technical debt and modernize legacy systems. You can recognize her by the JavaScript tattoo on her wrist and learn more about her work at https://empathyintech.com.